When using the Netflix App on your iPhone, Android, or Windows 10, you’re likely to encounter the Netflix Error Code UI3012. This error code disrupts your streaming and that can be annoying. But I have good news for you. You can easily fix the Netflix Error Code UI3012 and in this article, I’m going to show you how.

What is the Netflix Error Code UI3012?

Oftentimes Netflix app users have reported that the error code UI3012 keeps appearing on their screen. I figured that this error code appears when a network connectivity issue prevents your computer from reaching the Netflix service.

The message reads;

“Whoops, something went wrong…
Unexpected Error
There was an unexpected error. Please reload the page and try again.”

Once this message pops up on your screen, you need to seek for a solution immediately.

What causes this Netflix Error Code UI3012?

Your Netflix app requires a strong internet connection to function properly. However, when there is some kind of network glitch, you’re likely to get the UI3012 error code. This network connectivity issue could be as a result of the following;

A weak Wi-Fi signal strength or weak network.
ISP restrictions.
Interference of browsers extension.

Nonetheless, once you see the UI3012 error code on your screen, you should fix it with the steps I detailed in the next section.

How to fix the Netflix Error code UI3012

Fortunately, fixing the Netflix error code UI3012 is not difficult. You can simply fix it by improving your network connectivity. So, here are some solutions that will help you get your Netflix back on track.

Solution 1- Checking your Network Connection

The first thing to do when you get the Netflix error code UI3013 is to check your internet connection. Check for the following points below;

If you’re connected to a public Wi-Fi network, confirm that Netflix is supported and not blocked. Most of these public networks have limited bandwidth.
If you’re using cellular network data, you should consider trying a different network. Usually, the cellular network data have a slow connection speed than cable internet or DSL.

If the Netflix error code UI3012 is still not fixed, move down to the next potential solution below.

Solution 2 – Restart your home network

When you have checked your network connection and everything is fine, you need to restart your home network. This fixes any form of communication glitch between the Netflix server and your device.

The following steps will guide you on how to restart your home network.

Turn off your modem/router and shut down your computer
Unplug the modem/router from the power source and wait for about 30 seconds.
After 30 seconds, plug your modem/router back to the power source and turn it on.
Wait for the light on your modem/router to stabilize.
Turn on your computer and try running Netflix again.

If the Netflix error code UI3012 is still not fixed, move down to the next potential solution below.

Solution 3 – Connect your computer directly to your modem

After restarting the internet and the issue persists, try connecting your computer directly to your modem. This eliminates wireless connectivity problems.

The following steps will guide you on how to directly connect your computer to your modem.

Shut down your computer
Use an Ethernet cable to plug your computer directly into the modem.
Unplug the modem from power for about 30 seconds and plug it back in.
Wait for the indicator lights to stabilize.
Then turn on your computer and try Netflix again.

If the Netflix error code UI3012 is still not fixed, move down to the next potential solution below.

Solution 4 – Disabling the Browser Extensions

Your browser extensions can cause interruptions and Netflix error code UI3012. For the Firefox browser, the following steps will guide you on how to disable your browser extensions.

Launch your Firefox browser
Find the 3 vertical bar menu and click on it
Click on Add-ons
Find the Add-on that is causing the problem and switch it off
Open Netflix in Firefox to see if the error is fixed.

Alternatively, you can disable the entire Add-ons and enable them back one after another. This way you will be able to find the one that is causing the problem. 

If the Netflix error code UI3012 is still not fixed, move down to the next potential solution below.

Solution 5 – Change your Network

Oftentimes, ISPs block access to important resources needed by some applications to control web traffic. This limits streams and can cause the Netflix error code UI3012.

The following steps will guide you on how to change your network.

If another network is available, connect to it. If not, connect to your phone’s hotspot.
Check your Netflix to see if the error is fixed.

If the Netflix error code UI3012 is still not fixed, move down to the next potential solution below.

Solution 6 – Reset your Network

If you’re using VPN or Proxy, you’re likely to have connectivity issues. Resetting your network is a great way to fix the error code UI3012.

The following steps will guide you on how to reset your network.

Turn off the Proxy/VPN client.
Press the Windows key and type network reset.
Access the newly appeared list and click on Network Reset.
Confirm to reset your network
Restart your computer.
Check your Netflix to see if the error is fixed.

If the Netflix error code UI3012 is still not fixed, move down to the next potential solution below.

Solution 7 – Improve your Wi-Fi Signal Strength

You can easily improve your Wi-Fi signal strength by following the steps below.

Make sure the Wi-Fi router is placed 3ft to 4ft above the ground. Also, check that the area around it is empty.
Place your computer close to the Wi-Fi router.
Make sure that there are no magnetic or electrical around the Wi-Fi router. 

If the error is not fixed after trying all these solutions, contact Netflix support center.

Conclusion

Finally, the Netflix error code UI3012 is a common issue faced by Netflix app users. This error code is quite easy to fix by performing a few operations. I believe that after reading this article you can now easily fix this type of error.

Author

My name is Jim Kevin Taylor, also known as, Jimmy The Geek, I recently graduated from MIT with computer science major. I intern at a network security firm. I am passionate about solving technical issues.

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